Start with the decision you need to make
You do not need to know the name of a law or court to ask for help. Begin with the kind of matter, the country involved and the next decision or deadline. For example: reviewing an employment agreement, understanding a property document or arranging advice about a family matter. Avoid unnecessary names and sensitive details in your first message.
Create the right account
Choose “I need legal help” when you register. A client account is for an individual or an authorised representative of a business seeking legal assistance. Keep your sign-in details private and use an email address you control. Do not share your account with another person or impersonate a client. If you act for an organisation, tell the lawyer who has authority to give instructions.
Your legal matter is not a public job advert
The platform uses “Legal Matter” for the request or engagement you organise in your account. Detailed matter pages and attachments are intended for you, authorised administrators and the professionals involved in that matter. Share only what is needed and use the lawyer’s agreed secure process for highly sensitive records. Do not use a general contact form to send a full case file.
Choose with professional context
Use Find a Lawyer to search by admission country, practice area and office city. Read the admission details and confirm the lawyer’s current status and relevant experience. Do not treat a profile photograph, a law degree, an identity check or the number of responses as proof of permission to practise.
Fees and working arrangements
Ask what the initial consultation covers, whether any fee applies, what currency is used and whether court fees, taxes, translation or other expenses are extra. LegalBench does not promise the lowest price or a successful result. Read Fees and Payments before making a payment.
When something needs attention
Keep the matter reference, written scope and relevant payment references. For account or platform issues, contact LegalBench. For the quality or conduct of a professional service, first raise the issue with the lawyer or firm and use the appropriate regulator’s process where relevant. Our complaints guide explains the distinction.