Read the agreed terms first
Cancellation and refund questions depend on what you purchased, the written scope, the work already completed, the payment route and any applicable mandatory rights. A lawyer’s professional fee and an account-plan or platform-feature charge are different items. Do not assume a single refund percentage or cooling-off period applies to every service and country.
Before cancelling a legal engagement
Tell the lawyer or firm promptly that you want to pause or end the work. Ask how this affects a deadline, court process, original documents, outstanding fees and any handover. Cancelling a platform request does not necessarily cancel a court obligation or terminate a professional engagement. Obtain written confirmation of the position.
How to request a review
- Identify the account, legal matter or service and the relevant payment reference.
- State the payment date, amount and currency. Do not send full card or banking credentials.
- Explain the agreed scope, what was delivered and why you are asking for cancellation or a refund.
- Include relevant non-sensitive correspondence or ask for an appropriate secure route if evidence is needed.
- Contact the professional for their fee decision, and use LegalBench support for platform or payment-record issues.
Refund processing
Any approved refund must be assessed against the original payment route and the relevant engagement or platform terms. A wallet adjustment or displayed refund status is not itself proof of external settlement. Processing and exchange effects may depend on the payment provider. Ask for a written decision and reference rather than relying on an informal promise.
Rights and complaints
This page does not remove rights that cannot lawfully be excluded or replace a professional regulator’s process. If the issue is about professional conduct or a dispute over legal fees, the relevant jurisdiction and provider’s complaints process may matter. Read Complaints and Concerns.